did not work the first time

15 Nov 17

Australia (AU)

did not work the first time

Rotimatic did not turn on the first time when we recieved it. We it tried everything but it wouldn’t work. When we contacted support they proposed a few fixes however we later realized that the machine had been damaged due to poor handling during shipping. Our excitement had died down. But the team was very understanding and asked us to return the machine and express shipping a new machine to us. This time the machine worked flawlessly. The wait was definitely worth it in the end! My kids just love their Rotimatic. Everyday they would demand us to make rotis with rotimatic and eat it happily. What more could we have asked for!

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