Rotimatic Customer Service: From Fresh Rotis To Happy Customers
Roti making can be a time-consuming and tedious task, but with the Rotimatic, you can enjoy fresh and hot rotis at the touch of a button. However, as with any technological device, the Rotimatic may require customer support at some point. That's why the Rotimatic team has dedicated customer service team to provide you with an effortless Rotimatic experience. Here's everything you need to know about Rotimatic customer service.
What does Rotimatic’s after sales support look like?
At Rotimatic, we understand the importance of quick and efficient customer support. We provide 24/7 support via chat on the Rotimatic Android and IOS app. You can also get help by emailing us at support@zimplistic.com.
Rotimatic is a true IoT device, so our support techs can remotely connect to your machine to troubleshoot and send software fixes via the cloud. Remote support and software updates are available for free for the entire life of the Rotimatic.
Within the warranty period, if you face any hardware problems, we will either repair or replace your unit free of charge to ensure you don't miss out on hot and fresh rotis.
Customer satisfaction is our top priority
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Service on Your Doorstep During Manufacturer’s Warranty
Every Rotimatic comes with a manufacturer's warranty of 1 year that starts from the date of delivery. The Rotimatic manufacturer's warranty covers all hardware and software issues for one year after delivery.
We stand behind the quality of our product, which is why every Rotimatic comes with a warranty. In the unlikely event that your Rotimatic requires repairs, we will pick up the unit at your doorstep, ship it for repairs and ship it back to you free of charge. We understand that your time is valuable, which is why we want to make the repair process as convenient as possible.
In addition to the 1-year manufacturer’s warranty, you can buy product protection plans (Powered by Extend) in the United States of a Rotimatic Care+ Extended warranty for a maximum of 3 years.
You can learn more about extending your warranty plan here: https://rotimatic.com/warranty
Lifetime Paid Services
When your warranty expires, we don't stop caring about your Rotimatic. Our lifetime paid repair services ensure that you can continue to enjoy hassle-free roti making for as long as you own your Rotimatic. Our team of experts will be there to assist you with any queries or concerns, so you can always have peace of mind.
Lifetime Software Updates and New Recipes
We want you to get the most out of your Rotimatic. That's why we offer free lifetime software updates and new recipes to ensure that you always have access to the latest features and recipe ideas. With regular updates, your Rotimatic will continue to function smoothly, providing you with endless opportunities to experiment with different types of rotis, puri, pizza and more.
In conclusion, Rotimatic customer service is designed to provide you with the best possible experience. From multiple channels of support to lifetime software updates, we are committed to ensuring that you always have access to fresh and hot rotis with minimal effort. With our customer service, you can sit back, relax, and let the Rotimatic & its team do the rest.