Rotimatic Warranty + Extended Warranty Information
Every Rotimatic comes with a manufacturer’s warranty of 1 year that starts from the date of delivery. You have the option of buying an extended warranty plan as well which can protect your machine for up to three more years as long as you are covered by an existing warranty.
Rotimatic manufacturer’s warranty comes with
∘ Lifetime free remote software support
∘ Lifetime software updates
∘ Paid repair services available post-warranty
Check Your Rotimatic’s Warranty Status
Browse available Rotimatic extended warranty plans & prices
HOW TO FIND YOUR ROTIMATIC MACHINE NUMBER
Look at the sticker behind your Rotimatic, you will find the machine number just below the barcode. The machine number looks like ‘ZMXXXXXXXXXXX’
Check Your Rotimatic's Warranty Status
Warranty status for machine number
{MACHINENUMBER}
Check another machine number
Your Rotimatic has the maximum protection possible
Your warranty covers you till {DATE}
Manufacturer's warranty
Active
Extended warranty plan: NA
upgrade
Includes
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∘ Hardware repair and replacement. What's this?
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∘ Lifetime remote software support. What's this?
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∘ International coverage. What's this?
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∘ Includes hardware repair and replacement What's this?
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∘ Hassle free claim processing What's this?
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∘ Includes hardware repair and replacement
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∘ Remote software support
Your extended warranty will start from the expiry date of your current warranty
Warranty terms and conditions
Warranty terms and conditions
Don't worry! We are still here for you
Lifetime remote software support active
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∘ 24X7 access to technical experts via the Rotimatic app.
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∘ Swift troubleshooting of software issues remotely.
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∘ A lifetime of software updates.
Lifetime paid repair/replacement coverage
Paid repair or replacement after remote troubleshooting has established that there is an issue that cannot be fixed.
You have rotimatic machine in your cart, please complete your checkout first then you will be able to add stand alone warranty in your cart
Rotimatic 1 Year Manufacturer's Warranty
The Rotimatic manufacturer's warranty covers all hardware and software issues for one year after the date of delivery and includes free pick up and delivery at your doorsteps for repair or replacement.
Also Includes
- Lifetime free remote software support
- Lifetime software updates
- Paid repair services available post-warranty
Extended Warranty by Rotimatic Care+
Available in all regions except the United States where coverage is provided by Extend product protection.
I am from the US
With Rotimatic Care+ extended warranty; you can extend the one-year manufacturer’s warranty protection by +1, +2, or +3 years. You will enjoy the same level of protection from software and hardware issues as during the manufacturer’s warranty, plus you get International coverage with full support in more than 20 countries we serve.
So, if you purchase a machine with 3 years of extended warranty, you can enjoy peace of mind for four years from the date of delivery!
You can add an extended warranty by Rotimatic Care+ while purchasing a Rotimatic, or if you’re an existing customer, you can buy an extended warranty on this page by entering the machine number/email at the top of this page where it says ‘check your Rotimatic’s warranty status’ and clicking the ‘check warranty status’ button.
I am from the US
With Rotimatic Care+ extended warranty; you can extend the one-year manufacturer’s warranty protection by +1, +2, or +3 years. You will enjoy the same level of protection from software and hardware issues as during the manufacturer’s warranty, plus you get International coverage with full support in more than 20 countries we serve.
So, if you purchase a machine with 3 years of extended warranty, you can enjoy peace of mind for four years from the date of delivery!
You can add an extended warranty by Rotimatic Care+ while purchasing a Rotimatic, or if you’re an existing customer, you can buy an extended warranty on this page by entering the machine number/email at the top of this page where it says ‘check your Rotimatic’s warranty status’ and clicking the ‘check warranty status’ button.
What’s Included In Extended Warranty By Rotimatic Care+
Hardware coverage with Service at your Doorstep
- Covers repairs and replacements for all hardware defects.
- Product with hardware issues will either be repaired or replaced.
- Free pickup and delivery at your doorstep.
Software support with Remote troubleshooting
- Swift troubleshooting of software issues via Cloud by experts, almost instantly, in the comfort of your home.
- 24 X 7 access to our technical experts via app chat.
- Request a video call with technical experts via the app.
- Speak to our support agents with a callback appointment.
International coverage so you move worry-free
- International coverage with full support in more than 20 countries we serve.
- One-time exchange of the original product with a refurbished product in the event of relocation to a country we serve, to comply with different voltage requirements (if under warranty).
- In case of an exchange due to relocation, a shipping & handling fee of USD 299 will apply. (Refer to Terms of Sale)
Hardware coverage with Service at your Doorstep
- Covers repairs and replacements for all hardware defects.
- Product with hardware issues will either be repaired or replaced.
- Free pickup and delivery at your doorstep.
Software Support with Remote Trouleshooting
- Swift troubleshooting of software issues via Cloud by experts, almost instantly, in the comfort of your home.
- 24 X 7 access to our technical experts via app chat.
- Request a video call with technical experts via the app.
- Speak to our support agents with a callback appointment.
International coverage so you move worry-free
- International coverage with full support in more than 20 countries we serve.
- One-time exchange of the original product with a refurbished product in the event of relocation to a country we serve, to comply with different voltage requirements (if under warranty).
- In case of an exchange due to relocation, a shipping & handling fee of USD 299 will apply. (Refer to Terms of Sale)
Compare warranty plans we offer
Manufacturers warranty
(Includes free hardware support, software support and recipe upgrades)
Extended warranty
(Includes free hardware support, software support and recipe upgrades)
Remote + paid support
(Includes software support and recipe upgrades)
NOTE: Hardware coverage does not cover accessories and user-installable components. (Read details warranty terms)
Extended Protection Plan Powered By Extend (For United States customers Only)
In the United States, hardware coverage during the extended warranty is provided in partnership with Extend.
Extend Product Protection plans are available for +1, +2, or +3 years and begin after the manufacturer’s warranty expires. You enjoy full coverage on hardware issues along with free, hassle-free replacement of the defective unit after remote troubleshooting.
Extend Product Protection plans are available for +1, +2, or +3 years and begin after the manufacturer’s warranty expires. You enjoy full coverage on hardware issues along with free, hassle-free replacement of the defective unit after remote troubleshooting.
What’s covered with your Extend protection Plan
Product replacement
If your Rotimatic stops working, Extend will replace it at no additional cost!
Comprehensive coverage
Covers hardware failure due to regular use and even in case of a power surge
Zero deductibles
No fees and hidden costs when you replace your Rotimatic
Hassle-free claim approval
Instant claim processing via chat
In addition to hardware protection offered by Extend, you will continue to enjoy remote troubleshooting and lifetime software updates from Rotimatic manufacturer’s customer service.
How To Avail Of The Rotimatic Extended Warranty
To avail of the Rotimatic Care+ warranty, you need to get in touch with our customer support via the Rotimatic app or by email. Our agents will go through a service checklist before establishing if the unit can be repaired or replaced. We offer a no-cost repair or replacement process in which the unit will be picked up and a new one delivered to your home.
If you are protected by Extend, the process is similar. Our customer service experts will establish if the machine needs to be replaced, and then you will be referred to Extend for a short claim process, after which a new one will be shipped to you.
If you are protected by Extend, the process is similar. Our customer service experts will establish if the machine needs to be replaced, and then you will be referred to Extend for a short claim process, after which a new one will be shipped to you.
Doorstep repair and replacement process
STEP 2
Our experts will contact you to diagnose the issue. Software issues can be fixed remotely. In case of hardware issue, we will let you know how to return your machine for repair or replacement.
STEP 3
Just print the label, pack Rotimatic in the original box, and contact the logistics provider to arrange for pick up.
STEP 4
Once your Rotimatic is picked up, we will ship a replacement unit that will be delivered within 4 - 10 days.