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Check Your Rotimatic Warranty Status

Find the number on your Rotimatic machine

Rotimatic ​Manufacturer's Warranty

The Rotimatic manufacturer's warranty lasts for one year from the delivery date and
includes free pick-up and delivery for both hardware and software issues.

Rotimatic manufacturer’s warranty comes with

Lifetime free remote
software support

Lifetime software
updates

Paid replacement services available post-warranty

You can buy an extended warranty plan as well, which protects your machine for up to
three more years, as long as you are covered by an existing warranty.

Extended Warranty by Rotimatic Care+

Available in all regions except the United States, where coverage is provided by Extend product protection.

I am from the US

With Rotimatic Care+ extended warranty you can extend the 1 year manufacturer’s warranty protection by +1, +2, or +3 years. You will enjoy the same level of protection from software and hardware issues as during the manufacturer’s warranty, plus you get International coverage with full support in more than 58 countries we serve.
So, if you purchase a machine with 3 years of extended warranty, you can enjoy peace of mind for four years from the date of delivery!
You can add an extended warranty by Rotimatic Care+ while purchasing a Rotimatic, or if you’re an existing customer, you can buy an extended warranty on this page by entering the machine number/email at the top of this page where it says ‘check your Rotimatic’s warranty status’ and clicking the ‘check warranty status’ button.

What's in Rotimatic Care+ Extended Warranty.

Hardware coverage with Service at your Doorstep
Covers replacements for all hardware defects.
Product with hardware issues will either be repaired or replaced.
Free pickup and delivery at your doorstep.
Software Support with Remote Troubleshooting
Swift troubleshooting of software issues via Cloud by experts, almost instantly, in the comfort of your home.
24 X 7 access to our technical experts via app chat.
Request a video call with technical experts via the app.
Speak to our support agents with a callback appointment.
International coverage so you move worry-free
International coverage with full support in more than 18 countries we serve.
One-time exchange of the original product with a refurbished product in the event of relocation to a country we serve, to comply with different voltage requirements (if under warranty).
In case of an exchange due to relocation, a shipping & handling fee of USD 299 will apply. (Refer to Terms of Sale)
Hardware coverage with Service at your Doorstep
Software Support with Remote Troubleshooting
International coverage so you move worry-free
Hardware coverage with Service at your Doorstep
Covers replacements for all hardware defects.
Product with hardware issues will either be repaired or replaced.
Free pickup and delivery at your doorstep.
Software Support with Remote Troubleshooting
Swift troubleshooting of software issues via Cloud by experts, almost instantly, in the comfort of your home.
24 X 7 access to our technical experts via app chat.
Request a video call with technical experts via the app.
Speak to our support agents with a callback appointment.
International coverage so you move worry-free
International coverage with full support in more than 18 countries we serve.
One-time exchange of the original product with a refurbished product in the event of relocation to a country we serve, to comply with different voltage requirements (if under warranty).
In case of an exchange due to relocation, a shipping & handling fee of USD 299 will apply. (Refer to Terms of Sale)

Extended Protection Plan Powered by Extend

For United States Customers Only

In the United States, hardware coverage during the extended warranty is provided in partnership with Extend. Extend Product Protection plans are available for +1, +2, or +3 years and begin after the manufacturer’s warranty expires. You enjoy full coverage on hardware issues along with free, hassle-free replacement of the defective unit after remote troubleshooting.

What’s Covered With Your Extend Protection Plan

Product replacement If your Rotimatic stops working, Extend will replace it at no additional cost!
Comprehensive coverage Covers hardware failure due to regular use and even in case of a power surge
Zero deductibles No fees and hidden costs when you replace your Rotimatic
Hassle-free claim approval Instant claim processing via chat

*In addition to hardware protection offered by Extend, you will continue to enjoy remote troubleshooting
and lifetime software updates from Rotimatic manufacturer’s customer service.

How to Avail of the Rotimatic Extended Warranty

1

To avail of the Rotimatic Care+ warranty, you need to contact with our customer support via the Rotimatic app or by email.

2

Our agents will go through a service checklist before establishing if the unit can be repaired or replaced.

3

We offer a no-cost replacement process in which the unit will be picked up and a new one delivered to your home while it is in the warranty period.

If you are protected by Extend, the process is similar.
Our customer service experts will establish if the machine needs to be replaced, and then you will be referred to Extend for a short claim process, after which a new one will be shipped to you.
Doorstep Replacement Process
Step 1
Contact Us
Reach out to us via chat or email at support@zimplistic.com to report the issue with your Rotimatic.
Step 2
Diagnosis and Resolution
Our experts will assess the problem. Software issues can often be fixed remotely. For hardware issues, we'll guide you on how to proceed. Depending on the diagnosis, we'll either help you resolve the issue remotely or if it's a hardware problem, we'll assist you in returning your machine for replacement.
Step 3
Machine Replacement
We'll provide a label for you to print, pack the Rotimatic in the original box, and arrange for pickup with the logistics provider. Once your Rotimatic is collected, we'll ship a replacement unit that will be delivered within 4 - 10 days.