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Enter your email ID to see if your Rotimatic is still under warranty and explore options to extend your coverage.

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What's in Manufacturer's Warranty

Rotimatic Manufacturer's Warranty

The Rotimatic comes with a one-year limited manufacturer's warranty, effective from the original purchase delivery date. This warranty covers both hardware and software issues, and includes prepaid shipping labels for warranty-related returns and deliveries.

001

Lifetime free
remote software support

The Rotimatic team is always available to remotely troubleshoot, should you ever face any issue. You enjoy your cooking; our team has your back. At all times.

002

Free software updates.
For life.

The Rotimatic team will keep updating your machine with the latest software at zero extra cost. Your Rotimatic keeps getting smarter with time, and your cooking experience, even better.

003

Paid replacement service.
Available post warranty.

Warranty over? We've still got your back. Rotimatic Care+ ensures replacement of parts in the event you face any hardware issues, even after your warranty expires.

What's in Extended Warranty Plan

Extended Warranty Plan

With Extended warranty plans you can extend the 1 year manufacturer's warranty protection by +1, +2, or +3 years. You will enjoy the same level of protection from software and hardware issues as during the manufacturer's warranty, plus you get International coverage with full support in more than 58 countries we serve. So, if you purchase a machine with 3 years of extended warranty, you can enjoy peace of mind for four years from the date of delivery!

In the United States, our extended warranty is managed through our partner, _Extend_. Rest assured, the coverage, terms, and claim process remain unchanged, ensuring a seamless experience.

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001

Super easy to use

Prepare fresh rotis and pastries with ease—just a button press, no expertise required. Rotimatic Gen 2 simplifies cooking like never before.

002

Software Support

Get 24/7 access to our technical experts who can quickly resolve software issues remotely using cloud technology. Contact us via in-app chat, request a video call, or schedule a callback—all from the comfort of home.

003

International Coverage

Your warranty works in over 58 countries, so you're protected even if you move. Plus, we offer a one-time exchange of your original Rotimatic for a refurbished unit compatible with local voltage (a USD 299 shipping and handling fee applies).

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Warranty Service Process

How to obtain warranty services

If you encounter an issue with your Rotimatic, follow these steps to obtain warranty service:

Step 01

Contact Customer Support

Reach out to us via chat or email at _support@zimplistic.com_ to report the issue with your Rotimatic.

Step 02

Diagnosis and Resolution

Our experts will assess the problem. Software issues can often be fixed remotely. For hardware issues, we'll guide you on how to proceed. Depending on the diagnosis, we'll either help you resolve the issue remotely or if it's a hardware problem, we'll assist you in returning your machine for replacement.

Step 03

Machine Replacement

We'll provide a label for you to print, pack the Rotimatic in the original box, and arrange for pickup with the logistics provider. Once your Rotimatic is collected, we'll ship a replacement unit that will be delivered within 4 - 10 days.