Help & Support Center
24x7 Care.
We’re here.
SALES SUPPORT
Need Sales Support? Our sales team is just a click away!
Personalized Consultation
Not sure which model suits you? We’ll provide personalized advice tailored to your family size and cooking preferences.
Simple Buying Process
Have questions about purchasing? We’ll help you navigate the online buying process to ensure everything goes smoothly.
Quick and Easy Support
Our sales team is available for quick, clear answers through live chat to help you make the right decision.
Rotimatic Manufacturer’s Warranty
Your Rotimatic is designed for consistent error-free performance. However, in the rare event of any issue, you can count on our manufacturer's warranty. It lasts for one year from the delivery date and includes free pick-up and delivery for both hardware and software issues. You can also buy an extended warranty plan, which protects your machine for up to three more years, as long as you are covered by an existing warranty.
001
Free remote software support.
For life.
The Rotimatic team is always available to remotely troubleshoot, should you ever face any issue. You enjoy your cooking; our team has your back. At all times.
002
Free software updates.
For life.
The Rotimatic team will keep updating your machine with the latest software at zero extra cost. Your Rotimatic keeps getting smarter with time, and your cooking experience, even better.
003
Free replacements for all hardware
defects.
Enjoy seamless service with doorstep pickup and delivery for all warranty-covered hardware defects. If an issue arises, we’ll repair or replace your Rotimatic—no extra hassle, just effortless support!
You can buy an extended warranty plan as well, which protects your machine for up to three more years, as long as you are covered by an existing warranty.
Seamless Support
Get expert resolution from Customer Support
Step 01
Connect immediately
You can reach us via the Rotimatic app, which also has a host of tips and resources to guide you through any difficulty.
Step 02
Get expert guidance
Our teams will engage with you via chat or video call and help you with expert resolution to any bottleneck that you may encounter.
Step 03
Get complete satisfaction
Should you still require help, our customer support team will follow up with you to ensure your issue is resolved to your complete satisfaction.
Contact Options
Connect with Customer Support in more ways than one.
Need an urgent resolution? Prefer a personal call? Or simply need some guidance? Our contact options are designed to suit both your urgency and convenience. While our support teams are always ready for you.
Get Instant Assistance
Download the app and chat live with our support team for immediate answers, guidance or support.
Download the app
Schedule a Call-back
Get our expert support team to call you back at a time of your choosing.
Schedule a Call
Email Your Query
Prefer to shoot an email instead? Our team will get back with an answer promptly.
Email us
Community
With love, from our global
Rotimatic family.
Join the fast-growing global community of Rotimatic owners. Together, we solve the challenge of balancing busy modern lives with cooking and eating healthy at home. From kitchen tech to recipes to creative cooking ideas, we discuss it all here.
Learn more
Faqs
Get quick answers to
frequently asked questions
What is Rotimatic Next and how does it work?
Rotimatic Next is a state-of-the-art automatic roti maker that combines Vision AI and enhanced Kneading Intelligence to produce fresh, homemade rotis at the touch of a button. It automatically measures, mixes, kneads, flattens, and cooks your rotis to perfection. With its multi-flour compatibility and advanced technology, it delivers thinner, softer and thinner rotis in just 90 seconds.
How automated is the roti-making process?
The entire process is fully automated. Simply add your flour, water, and oil to the respective containers, select your preferences through the user-friendly interface, and Rotimatic Next handles everything else. The machine's Vision AI and enhanced Kneading Intelligence ensure consistent results every time, from measuring the ingredients to delivering perfectly cooked soft and thinner rotis.
How much counter space do I need for Rotimatic Next?
Rotimatic Next has been designed with modern kitchens in mind. You'll need a counter space of 28cm in width, 46.5cm in depth, and 37cm in height. The machine should be placed on a stable, flat surface with adequate ventilation around it.
Where can I see a demonstration of Rotimatic Next?
Visit rotimatic website to see detailed videos and demonstrations of Rotimatic Next in action. Our website features comprehensive product demonstrations, showing the machine's capabilities, features, and the quality of rotis it produces.
Is there a trade-in or upgrade program for current Rotimatic owners?
Yes! We're offering a USD 150 discount when you exchange your current Rotimatic for Rotimatic Next. This program not only helps you upgrade to our latest technology but also supports environmental sustainability by reducing e-waste through responsible recycling of old devices.
What is the ordering process?
Orders can be placed directly through our website at rotimatic.com. Visit our website rotimatic.com to check availability in your region and place your order.
We offer multiple flexible payment options to make Rotimatic Next more accessible: Credit Card Payments , Shop Pay & Spliti for 12 installments with no fees, Klarna & Afterpay for flexible payments
What types of flour and ingredients can I use with Rotimatic Next?
Rotimatic Next offers unprecedented versatility in flour compatibility. You can use:
Traditional wheat flour & multigrain flour
Gluten-free options including almond flour, sorghum flour, and brown rice flour
The machine automatically adjusts its settings for different flour types to ensure optimal results.
Can Rotimatic Next make gluten-free rotis?
Yes! Rotimatic Next is specifically designed to work with various gluten-free flours including almond flour, sorghum flour, and brown rice flour, making it perfect for those with gluten sensitivities or dietary preferences.
What recipes can I make with Rotimatic Next?
Rotimatic Next allows you to make a wider variety of recipes that include gluten-free rotis, parathas, puris, pizzas, millet flatbreads, tortillas and more, with absolute ease.
What is the warranty coverage for Rotimatic Next?
Rotimatic Next comes with a 1-year manufacturer's warranty that covers manufacturing defects and malfunctions under normal use conditions.
Can I extend my warranty after the initial coverage?
Yes! We offer an optional extended warranty that can extend your coverage up to 3 years beyond the initial manufacturer warranty. This extended warranty provides additional peace of mind and protection for your investment.
When can I purchase the extended warranty?
You can purchase the extended warranty anytime on our website or mobile app while you are still covered under the original manufacturer warranty. This flexibility allows you to add protection at your convenience.
How do I clean my Rotimatic Next?
Rotimatic NEXT includes a comprehensive cleaning kit:
Basic cleaning recommended after every use
Advanced cleaning suggested after every 100 rotis
Detailed cleaning instructions are available in our mobile app and user manual.
What maintenance improvements does Rotimatic Next offer?
We've eliminated traditional maintenance challenges:
No more water and oil tubes
Simplified design reduces complex cleaning
Easier maintenance process compared to previous models
What if I encounter an issue with my Rotimatic Next?
We provide a comprehensive troubleshooting approach:
Basic DIY resolution steps available
Recommended self-troubleshooting guide
If problems persist, contact our support team for expert assistance
What support channels are available for Rotimatic Next?
We offer multiple support channels:
Live chat support through our Rotimatic mobile app
Email support
Comprehensive online resources and user manual
How does remote troubleshooting work?
Our IoT-enabled technology allows us to: Securely connect to your Rotimatic, Run comprehensive diagnostics, Detect potential issues and Resolve problems remotely. Simply connect your machine to WiFi to enable quick and efficient troubleshooting.
What about software updates?
Rotimatic Next comes with lifetime software updates that: Fix potential bugs, Introduce new features, Add new recipes and Continuously improve your roti-making experience
Updates are automatically delivered through your machine's WiFi connection.
Still need help?
Reach us at support@rotimatic.com or Chat with us
Reach us at support@rotimatic.com or Chat with us
Download manual
Tips and tricks. At your fingertips.
Roti making hacks, creative recipes, how to keep your machine tin tip-top shape. Download this ultimate guide to getting the most out of your Rotimatic.
