Frequently Asked Questions

Rotimatic.com is the only authorized retail channel for Rotimatic. We are not associated with any third party distributors.

If you were contacted by a third party claiming to be a Zimplistic representative offering you Rotimatic for sale, please contact us immediately as these are fraudulent claims and we take your safety very seriously.

A QUICK INTRO: ABOUT ROTIMATIC

  • What is Rotimatic?

    Rotimatic is the world’s first robotic kitchen appliance which automates the entire process of roti making. All you need to do is to touch a button, and Rotimatic will do everything else to make fresh puffed rotis within 90 seconds. You can also customize the flour type, thickness, roast level and the oil content for each roti.

  • What are the rotis made by Rotimatic like?

    Roti quality is the biggest thing we obsessed about when designing Rotimatic. We wanted every single roti from Rotimatic to meet the 5 criteria: 1. Every roti puffs 2. Every roti is fully cooked both outside and inside 3. Every roti is a perfectly round 4. Every roti feels fresh, soft and homemade. 5. Rotis remain soft when packed for lunch.
    Put rotimatic rotis through this test when you see it in person, or hear directly from our users who are living with Rotimatic.

  • What else can it make other than rotis?

    Rotimatic is a smart appliance so it continues to evolve via regular software upgrades. Rotis are the core purpose behind the invention but it doesn’t stop there. In the near future, we will be releasing software upgrade to help you in cooking pooris or parathas by making flattened dough. As Rotimatic community grows, we will release more recipes via software upgrades to enable it to make other types of flatbreads from other types of flour other than wholewheat flour.

  • How many rotis can it make in one go?

    Rotimatic can make as many rotis as you like non-stop. However, you need to top-up the ingredients after every 12-14 rotis (Rotimatic will notify you to top up the ingredients when it runs low).

  • What is the size of Rotimatic?

    Rotimatic is designed to fit elegantly in a modern kitchen, about the size of a medium-sized micorwave.
    It weighs about 20 kgs and measures 40cm (width) x 40cm (length) x 32 cm (height).

KNOW IT BETTER: USING ROTIMATIC

  • How does it work?

    Rotimatic automatically measures, dispenses, mixes the ingredients and kneads one dough ball at a time. With the built-in AI technology, it can mimic human judgement to adjust the proportion of flour & water real time to create a perfect dough ball. Once a dough ball is made, it presses the dough into a flat roti and then roasts each roti until puffed deliciously. Watch the demo here.

  • Is it easy to clean?

    Rotimatic is designed to keep cleaning as easy as possible. There are two types of cleaning involved, one is ‘Daily cleaning’, where only 2 small parts which come in contact with the wet dough needs cleaning after each use. They are dishwasher-safe and easily accessible via the side door. Second is the ‘Weekly Cleaning’ which includes cleaning storage (flour, water and oil) containers, flour dispensing tunnel, front door, pan area, behind Kicker and Sweeper.

  • Are the materials used in Rotimatic safe?

    To ensure the safety of each roti Rotimatic makes, all plastic materials in contact with food are safe and FDA compliant.

  • What types of flour can I use?

    Rotimatic works best with wholewheat and multigrain flour/atta from selected brands. You can view and select your preferred flour type from the Rotimatic screen. Based on community feedback, we will add new flour types through regular software upgrades.

  • What is the voltage and power consumption?

    The power consumption of Rotimatic is about the same as a large microwave oven.

    The US model specification: 110V
    The Singapore model specification: 220V
    Power consumption: 1.6kW – 1.8kW

SEE IT IN ACTION - WHERE TO TRY & BUY

  • How can I see & experience the Rotimatic before buying it?

    Rotimatic is sold via e-commerce, so we currently don’t have a store for you to go and see the machine in action. You can check out reviews and comments from the current Rotimatic owners online via Youtube & Facebook. We also offer 30-day full refund guarantee, so you can experience the live with Rotimatic for 30 days, and return for a full refund if you are not happy with it.

  • How much is it?

    The retail price of Rotimatic is USD 999 excluding local taxes and logistics.

  • Can I pay in installments?

    Currently, we have a plan wherein you can pay in 3 equal monthly installments. Your Rotimatic will be shipped after the 3rd EMI is received.

  • How and when can I get one?

    Rotimatic is available for order only via rotimatic.com for the US, Canada and Singapore. To get priority when we start taking orders in your country, we urge you to register your interest here.

  • What’s the return policy?

    We have a 30-day full refund policy. No questions asked. So, for any reason, if the Rotimatic doesn’t live up to your expectations, you can return it within the first 30 days. We will come to your house to pick up the unit (so, no return shipping and handling charges, but please keep the packaging box intact), and return you the full retail price.

  • I saw Rotimatic advertised by a 3rd party. Is it real?

    Rotimatic is the exclusive registered trademark of Zimplistic Pte. Ltd. Rotimatic.com is the only authorized retail channel for Rotimatic. We are not associated with any third party distributors.
    If you were contacted by a third party claiming to be a Zimplistic representative offering you Rotimatic for sale, please contact us immediately as these are fraudulent claims and we take your safety very seriously. You can write to us at moreinfo@zimplistic.com.

WE'RE HERE TO HELP: WARRANTY & SUPPORT

  • How long is the warranty?

    Each Rotimatic comes with a free 1-year limited warranty valid in the country where your machine was purchased to support you in case of breakage related to regular use.
    After your 1-year warranty period, you can purchase extended warranty from warranty page.

  • How is your support geared up?

    Chat support will be available 24/7 via the Rotimatic App. We can remotely connect to your machine to troubleshoot and send software fixes via the cloud. Within the warranty period, if you face any hardware problems, we shall either repair or replace your unit free of charge, to ensure you don’t miss out on hot fresh rotis.

  • Have more questions?

    Visit our Help Center for more detailed FAQs.

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