Frequently Asked Questions

Email Support

Support Email

support@zimplistic.com

Check most frequently asked questions here, if you still need help then please contact us at support@zimplistic.com.

Buying

We are a D2C (Direct-to-consumer) brand and only sell on our website rotimatic.com. You can watch numerous demos of the machine on the internet and honest user reviews on our review page.

Watch Rotimatic virtual demo here:

Rotimatic comes with a no-questions-asked 30-day trial. Order a Rotimatic and try it at your home for 30 days. If it doesn't meet your expectations, you will get a refund of your entire amount minus a small restocking fee. Moreover, we will pick up your Rotimatic from your house so that you don't have to pay any shipping and handling fee.

Rotimatic is currently available for order on https://rotimatic.com in 18 countries

  • United States of America
  • Canada
  • Singapore
  • Australia
  • India
  • United Kingdom
  • New Zealand
  • United Arab Emirates
  • Saudi Arabia
  • Qatar
  • Germany
  • France
  • Netherlands
  • Ireland
  • Sweden
  • Norway
  • Denmark
  • Hong Kong

Rotimatic is the exclusive registered trademark of Zimplistic India Pvt. Ltd. https://rotimatic.com and https://in.rotimatic.com are the only official retail channels for buying Rotimatic.
We are not associated with any third-party distributors.

If a third party offers to sell you a Rotimatic, claiming to be a Zimplistic representative, please contact us immediately as these are fraudulent claims, and we take your safety very seriously. You can email us at support@zimplistic.com.

Rotimatic Plus is the all-new and improved version of the world’s first Robotic roti maker. This new version has improvements like lower noise levels and reduced power consumption.

The advanced low vibration motor reduces noise by 50% in the Rotimatic Plus , while with a new belt drive system there is an average of 12% saving of energy consumption for an 10-roti making session.So now you can enjoy freshly made rotis with less disturbance and savings on electricity bills.

 

 

Here is what Rotimatic costs in top locations. Prices do not include shipping & local taxes.

Rotimatic roti maker's retail base price in the USA is USD 1299

Rotimatic retail base price in Canada CAD 1,817

Rotimatic retail base price in Australia AUD 1,948

Rotimatic retail base price in Singapore SGD 1,781

Rotimatic retail base price in Saudi Arabia SAR 5,014

Rotimatic is now also available in India. The price of Rotimatic in India is ₹ 1,11,000 (Including GST). Shipping costs are extra.  

Rotimatic plus, a new variant of the Rotimatic costs USD 1599.

There could be discounts and offers running on the Rotimatic, so for the exact price please visit the Rotimatic product page.  

For other locations worldwide, scroll to the top of this page and toggle the currency selector for detailed pricing information. 

Yes, it is.  Ease of use is at the core of Rotimatic. Add the ingredients, choose the roti thickness and the number, and then sit back and wait for piping hot rotis. Once your ingredients are ready, you can make roti with just one touch. Cleaning up is also super easy with two removable, dishwasher-friendly parts.

Rotimatic is now available in India. We sell exclusively on our India website in.rotimatic.com. 

The price of Rotimatic in India is ₹ 1,11,000 (including GST). Shipping costs are extra.

Rotimatic plus, a new variant of the Rotimatic costs ₹1,35,000 (including GST). Shipping costs are extra.

General

Rotimatic is the world's first fully automatic roti/chapati maker machine for home. It mixes and makes dough, kneads it, makes a dough ball, flattens & then cooks well puffed and perfectly roasted atta/jowar/bajra rotis.
Rotimatic is an artificial intelligence & IoT-powered robot mimicking how humans make rotis. It is constantly learning & improving.
100,000+ homes across 18 countries have enjoyed 150M+ soft, round, perfectly puffed, and well-roasted rotis at the touch of a button.


Watch this 1 min YouTube video on how Rotimatic works:

 

Roti quality was our biggest obsession when we were designing the Rotimatic. Every roti made by Rotimatic meets these five criteria:

  1. Every roti is puffed
  2. Every roti is fully cooked from both outside and inside
  3. Every roti is perfectly round
  4. Every roti feels fresh, soft, and homemade
  5. Rotis remain soft when packed for lunch

Rotimatic is an A.I powered robot that takes feedback from you after every batch and keeps improving. You can adjust the thickness of the rotis to make thin rotis and also the roast level.

Rotimatic is designed as a platform to make any flatbread. Along with normal rotis/chapatis, you can make puri base, masala rotis, pizza base, and millet rotis like jowar and bajra. With a lifetime of wifi-enabled remote upgrades, you will get more recipes!
Customers, over the years, have come up with many unique and fun recipes using the Rotimatic.
Visit our recipes page here.

Making bajra rotis with Rotimatic:

Making jowar rotis in Rotimatic:

Making puris with Rotimatic:

Making Pizza base with Rotimatic:

Rotimatic is designed to fit elegantly in any modern kitchen; it is about the size of a medium-sized microwave.

Rotimatic weighs about 20 kgs and its dimensions are 40cm (width) x 40cm (length) x 32 cm (height) or 15.75 inches (width) x 15.75 inches (length) x 12.6 inches (height).

Rotimatic dimensions:

Rotimatic automatically measures, dispenses, mixes ingredients, and kneads one dough ball at a time. With the built-in AI technology, it can mimic human judgment to adjust the proportion of flour & water in real time to create a perfect dough ball.
Plates then press the dough ball to make a round, flat roti, which is then roasted with varying heat so that it is well cooked and puffed to perfection.

Watch the demo here:

Rotimatic works best with wholewheat and multigrain flour/atta from selected brands. Here is a list of atta brands that you can use

  • Aashirwad
  • Aashirwad Multigrains
  • Aashirwad Select
  • Pillsbury/Sujata
  • Pillsbury/Sujata Gold
  • Pillsbury/Sujata Multigrain
  • Elephant Gold Chakki
  • Grewal Chakki
  • Al Baker Chapati
  • Al Baker Chakki Gold
  • Al Baker Chakki Fresh 

We add new flour types through regular software upgrades based on community feedback.

You can also use bajra and jowar flour mixed with recommended atta brands to make bajra and jowar rotis.

Right now, you cannot use gluten-free flour like almond flour. We are currenty working on gluten-free flour recipes and will release them shortly for free download in a software update.


To ensure the safety of each roti Rotimatic makes, all materials in contact with food are safe and FDA compliant.

Maintenance

Rotimatic is designed for easy cleaning. You need to clean the two kneading parts that come in contact with the dough after every use. You also need to spend a few minutes cleaning some other parts daily. These parts are dishwasher space (do not use hot cycle).


You can watch the entire daily cleaning routine here:




You must clean the storage containers, flour dispensing tunnel, front door, pan area, behind the kicker, and the sweeper once a week.


Watch the weekly cleaning routine here:



In addition to daily and weekly cleaning, you need to do the advanced cleaning operation once a month in which the water pipes are cleaned automatically using an inbuilt washing cycle.


Watch the advanced cleaning process here:



Returns

Rotimatic comes with a no-questions-asked 30-day return period. You can order a Rotimatic and try it at your home for 30 days. If it doesn't meet your expectations, you need to contact our customer support using the Rotimatic app or by emailing support@zimplistic.com and requesting a refund. We will refund your entire amount minus a small restocking fee. Shipping and handling fees are included.


Please check the terms of sale page for more details.

 

Sachets

Rotimatic Nuti Mixes are sachets of 100% natural powders made of robust and nutritious ingredients like spirulina, spinach, beetroot, rice bran, and healthy herbs and spices. Add these sachets to flour used in your Rotimatic to enhance the nutrition of your rotis.

There are four mixes formulated with different ingredients recommended for specific use. For example, the Green Goddess mix is an iron-rich formulation that helps women boost their nutritional intake, while the Little Superheroes mix is for young children who need that extra in their food.

These mixes are in dry, powder form and should be added to flour used in your Rotimatic robotic roti maker. Just mix one part with five-part of your favorite flour, stir well and add it to the flour container in your Rotimatic.

Support

Every Rotimatic comes with a manufacturer's warranty of 1 year that starts from the date of delivery. The Rotimatic manufacturer's warranty covers all hardware and software issues for one year after delivery and includes free pick up and delivery at your doorsteps for repair or replacement.

You also enjoy free remote software support and software updates for the machine's lifetime.

Paid repair services are available post-warranty. You can find out more about the manufacturer's warranty and extended warranty plans on our warranty page. 

We provide 24/7 support via chat on the Rotimatic Android and IOS app. You can also get help by emailing us at support@zimplistic.com. Rotimatic is a true IoT device, so our support techs can remotely connect to your machine to troubleshoot and send software fixes via the cloud. Within the warranty period, if you face any hardware problems, we shall either repair or replace your unit free of charge to ensure you don't miss out on hot fresh rotis.

Usage

Rotimatic can make as many Rotis as you like non-stop. However, you need to top up the ingredients after every 12-14 Rotis (Rotimatic will notify you to top up the ingredients when it runs low).
After you switch on your Rotimatic, it will need to warm up for around 6 minutes. After warming up, it makes one roti every 90 seconds.

The power consumption of Rotimatic is about the same as a large microwave oven.

Power consumption: 1.6kW – 1.8kW
110V –United States, Canada

220V –Australia, Denmark, France, Germany, HongKong, Ireland, Netherlands, New Zealand, Norway, Saudi Arabia, Singapore, Sweden, United Arab Emirates, United Kingdom

Warranty

Yes, it is. Think of the extended warranty as insurance for your machine. Your machine is covered for most common hardware issues and you end up saving possible repair and replacement costs, plus shipping.

The Rotimatic extended warranty costs $199 for one year, $299 for two years, and $399 for three years of protection. In the United States, hardware coverage is provided in partnership with Extend at the same prices.

If you’re buying a Rotimatic, please add the extended warranty at the time of purchase; options are available on the buy Rotimatic page.

If you’re an existing customer and your machine is within the warranty period, you can buy an extended warranty on the warranty page. You need your Rotimatic machine number or the email you used for the purchase. Enter the machine number/email at the top of the page where it says ‘check your Rotimatic’s warranty status’ and hit the ‘check warranty status’ button.

The page will show your machine’s warranty information and available extended warranty options which you can add to the cart and then checkout.

Yes, you can buy an extended warranty within the warranty period on the warranty page.  Start by checking the warranty status of your machine. Enter the machine number or the email address used for the purchase at the top of the page where it says ‘Check Your Rotimatic’s Warranty Status’ and hit the ‘Check Warranty Status’ button.

The results will show you the status of your existing warranty and also show the extended warranty options available, which you can add to your cart and proceed to checkout. Please note that you can buy a plan only once so we suggest that you buy the maximum coverage possible.

To check the warranty status of your machine, you need the Rotimatic machine number (On the label at the back of the machine) or the email that you used to make the purchase. Go to the warranty page and enter the machine number at the top of the page where it says ‘check your Rotimatic’s warranty status’ and hit ‘check warranty status’ button.

Extend is our warranty hardware coverage provider in the United States, while the rest of the world is covered by Rotimatic Care+. Both plans offer similar coverages.

The Rotimatic warranty is non-transferable and valid for the machine number that it has been assigned to.