Contact us via chat or email us at
support@zimplistic.com with
your order
number.
More about Rotimatic Care+ Coverage
Every Rotimatic comes with one year of complete hardware and software coverage within the limited warranty period. With RotimaticCare+ you can extend your warranty coverage for upto 2 more years so you can continue enjoying your Rotimatic worry-free. With RotimaticCare+ you can enjoy
Hardware Coverage with
service at your doorstep
- Covers repairs and replacements for all hardware defects.
- No restriction on the number of times the unit will be serviced.
- Product with hardware issue will either be repaired or replaced.
- Free pickup and delivery at your doorstep.
- User installable parts are not covered under warranty : Storage containers (flour, water and oil), kneading parts, cleaning kit, kicker, front door and power chord.
Software support with
Remote troubleshooting
- Swift troubleshooting of software issues via Cloud by experts, almost instantly, at the comfort of your home.
- 24 X 7 access to our tech experts via Chat through the App.
- Request a video call with our tech experts via Rotimatic App.
- Speak to our support agents with a callback request.
International coverage
so you move worry-free
- International coverage with full support provided in countries we currently serve.
- Entitled to a one-time exchange of original product with a refurbished product in the event of reallocation to a country currently served by the company, to comply with different voltage requirements.
- In case of an exchange due to reallocation, a shipping fee of USD 120 will apply.
Repair and Replacement process at your door step
Step 1
Step 2
Our experts will contact you to diagnose the issue. Software issues can be fixed remotely. In case of hardware issue, we will send you the return label with 24-48 hrs.
Step 3
Just print the label, pack Rotimatic in the original box, and contact the logistics provider as stated by us to arrange for pick up.
Step 4
Once your Rotimatic is picked up, we will ship a replacement unit for you that will be delivered within 4 - 10 days.
FAQs
How long is the Rotimatic warranty?
Every Rotimatic comes with 1-year international warranty. You can extend your base warranty coverage with RotimaticCare+ for up to 2 more years and continue enjoying your Rotimatic worry-free.
When can I purchase Rotimatic extended warranty?
You can purchase an extended warranty anytime before 6 months from the date of delivery of Rotimatic. Check your eligibility to purchase extended warranty by entering your machine number above.
What does the RotimaticCare+ warranty cover?
RotimaticCare+ gives you complete software and hardware coverage with no limit on the number of times the machine can be serviced. You also enjoy international support in the countries that we currently serve.
How does international warranty coverage work?
With Rotimatic International warranty coverage we guarantee full support in countries we currently serve. It also covers one-time exchange of original product with a refurbished product in the event of reallocation to a country currently served by us, to comply with different voltage requirements. However, in case of an exchange due to reallocation, a shipping fee of USD 120 will apply.
What countries are included in the international warranty coverage?
Your Rotimatic International warranty coverage is applicable in the countries we currently serve i.e United States, Canada, Singapore, United Kingdom, Australia, New Zealand, United Arab Emirates, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman, Netherlands, Norway, Germany, France, Ireland, Sweden, Denmark, Hong Kong.
If you take Rotimatic to any countries aside from the ones mentioned above, the Rotimatic warranty will become void with immediate effect.
My current warranty has expired. Can I still purchase extended warranty?
No. You are only eligible to purchase Rotimatic extended warranty within 6 months from the date of delivery of Rotimatic.
What happens if I do not extend my Rotimatic warranty?
If you choose not to opt for RotimaticCare+ warranty extension coverage, after your 1-year free warranty expires, you will no longer be covered for any repairs and will be charged for any repairs and shipping cost associated thereby.
My Rotimatic was recently replaced, how does it affect my warranty?
Only units with a valid existing warranty are eligible for extended warranty.
Have more questions?
Speak with our support team with via Live Chat