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More about Rotimatic Care+ Coverage
Every Rotimatic comes with one year of complete hardware and software coverage within the warranty period. With RotimaticCare+ you can extend your warranty coverage so you can continue enjoying your Rotimatic worry-free. With RotimaticCare+ you can enjoy,
Hardware Coverage with
service at your doorstep
- Covers repairs and replacements for all hardware defects.
- Product with hardware issue will either be repaired or replaced.
- Free pickup and delivery at your doorstep.
- User installable parts are not covered under warranty : Storage containers (flour, water and oil), kneading parts, cleaning kit, kicker, front door and power chord.
Software support with
Remote troubleshooting
- Swift troubleshooting of software issues via Cloud by experts, almost instantly, at the comfort of your home.
- 24 X 7 access to our technical experts via Chat through the App.
- Request a video call with our technical experts via Rotimatic App.
- Speak to our support agents with a callback appointment.
International coverage
so you move worry-free
- International coverage with full support provided in countries we currently serve.
- Entitled to a one-time exchange of original product with a refurbished product in the event of reallocation to a country currently served by the company, to comply with different voltage requirements.
- In case of an exchange due to reallocation, a shipping & handling fee of USD 199 will apply. (Refer Term of sale - https://rotimatic.com/general-terms-of-sales/)
Service and Repair process
Step 1
Step 2
Our experts will contact you to diagnose the issue. Software issues can be fixed remotely. In case of hardware issue, we will send you the return label with 24-48 hrs.
Step 3
Just print the label, pack Rotimatic in the original box, and contact the logistics provider as stated by us to arrange for pick up.
Step 4
Once your Rotimatic is picked up, we will repair and ship it back to you.
FAQs
How long is the Rotimatic warranty?
Every Rotimatic comes with 1-year base warranty. You can extend your base warranty coverage with RotimaticCare+ for another 1-year and continue enjoying your Rotimatic worry-free.
When can I purchase Rotimatic extended warranty?
You may choose to purchase an extended warranty (“Extended Warranty”) within six (6) month’s from the date of delivery of the Product, which shall be subject to our Extended Warranty Terms and Conditions.
What does the RotimaticCare+ warranty cover?
RotimaticCare+ gives you complete software and hardware coverage. Please refer to our warranty policy for more queries – https://rotimatic.com/Warranty-policy/
My current warranty has expired. Can I still purchase extended warranty?
No. You are only eligible to purchase Rotimatic extended warranty within 6 months from the date of delivery of Rotimatic. Please contact our support team for more queries.
What happens if I do not extend my Rotimatic warranty?
If you choose not to opt for RotimaticCare+ warranty extension coverage, after your 1-year base warranty expires, you will no longer be covered for any repairs and replacement. Please contact our support team to get more insight on the options you have.
My Rotimatic was recently replaced, how does it affect my warranty?
Please contact support team to check for the warranty details of the machine.
Have more questions?
Speak with our support team via the mobile app.